Technical Support - Adicobe Closing Event
YEAR
2024
MY ROLE
Technical Support
STACK USED
Zoom
OBS Studio
ElevenLabs
INDUSTRY
Social Services
Project Overview
The project involved providing end-to-end technical support for a hybrid corporate event attended by over 300 participants, including both in-person and virtual attendees. The primary focus was to ensure seamless communication, high-quality audiovisual delivery, and a smooth participant experience through meticulous setup, real-time management, and troubleshooting.
Key Features
Virtual Event Setup
Zoom Webinar Configuration
Created and managed a webinar with breakout rooms for parallel discussions.
Configured advanced features such as polls for audience engagement, waiting rooms for participant validation, and screen-sharing permissions tailored to presenters' needs.
Enabled live transcription and recording for post-event distribution.
Pre-Event Testing
Conducted mock sessions with speakers to test audio, video, and screen-sharing capabilities.
Ensured all attendees received clear instructions for accessing the webinar.
Physical Event Support
Audiovisual Equipment Setup
Set up microphones, projectors, and sound systems to ensure clear communication and visibility for on-site attendees.
Managed a live feed from the venue to the Zoom session, integrating physical and virtual environments seamlessly.
Networking Solutions
Established a stable internet connection with backup options to prevent connectivity disruptions.
Configured a local area network (LAN) to support the event's technical requirements.
Live Event Management
Monitored and managed the Zoom session in real-time, addressing any issues such as audio feedback, video lags, and participant access challenges.
Provided immediate technical assistance to both virtual and physical attendees, including troubleshooting connectivity issues and guiding users through feature functionalities.
Coordinated with the event host to ensure smooth transitions between sessions, including switching between speakers and breakout rooms.
Post-Event Support
Delivered the event recording, along with timestamps and transcriptions, to stakeholders.
Provided technical feedback and suggestions for future events based on observed challenges and opportunities for improvement.
Challenges Solved
Microphone Interference
Resolved unexpected microphone interference during live Q&A sessions.
Audio-Visual Glitches
Handled participant audio-visual glitches for virtual attendees without disrupting the ongoing session.
Connectivity Restoration
Quickly restored connectivity when the primary internet connection briefly dropped, minimizing downtime.
Project Impact
The event was successfully executed with high participant satisfaction and minimal disruptions. The client praised the technical support for its professionalism and adaptability, resulting in a request for similar services for future events.